Monitorator Terms and Conditions

1. Introduction

By using Monitorator, you confirm your acceptance and agree to be bound by these terms and conditions.

2. Effective Date

This Agreement becomes effective on the date you first use the Monitorator service.

3. Service License and Access

Monitorator is a Software as a Service (SaaS) that provides access to a data management and monitoring platform through an online dashboard. The service is available through a subscription that can be monthly, annual, or one-time payment, depending on the chosen plan.
The user does not acquire any rights to the source code or technical components of the service, but only the right to access and use the platform according to the established terms.
The licensor maintains the right to terminate or limit access to the service in case of:

  • Failure to pay the corresponding fee
  • Violation of these terms and conditions
  • Fraudulent or malicious use of the service
  • Any other reason the licensor deems justified

4. Refunds and Cancellation Policy

Monitorator offers a money-back guarantee during the first 30 days from the service subscription date. During this period, users can request a full refund for any reason, without justification.
After the 30-day period:

  • No refunds will be made for payments already processed
  • Service cancellation will prevent future charges but will not entitle to a refund for the period already paid
  • One-time payments are non-refundable after this period

5. Data Access and Limitations

The user understands and accepts that:

  • Data generated and stored in Monitorator is owned by the user
  • Access to this data is conditional upon maintaining an active account and paying the corresponding fees
  • In case of service suspension due to non-payment or terms violation:
  • Dashboard access may be limited or suspended
  • Data visualization and export may be restricted
  • Data will be retained for 90 days, after which it may be deleted without notice

6. Warranties and Limitation of Liability

Monitorator does not guarantee that the service will be uninterrupted or error-free. Monitorator will not be liable for:

  • Temporary service interruptions due to maintenance
  • Data loss due to factors beyond our control
  • Indirect or consequential damages arising from service use
  • Economic or business opportunity losses

7. Responsibilities

Monitorator is not responsible for how users use the data or information obtained through the service. The user is responsible for:

  • Maintaining the confidentiality of their access credentials
  • Ensuring the accuracy and legality of entered data
  • Complying with applicable data protection laws

8. Price Adjustments

Monitorator reserves the right to modify the prices of its plans and services. Price changes:

  • Will be notified at least 30 days in advance
  • Will not affect payments already made
  • For annual or one-time payment plans, new prices will apply at the next renewal

9. General Terms and Applicable Law

This Agreement is governed by Estonian law. You acknowledge that there is no joint venture, partnership, employment, or agency relationship between you and Monitorator as a result of your use of these services.
Monitorator reserves the right to modify these terms and conditions at any time, notifying changes through the service or by email.
Last updated: October 22, 2024.